Refund policy
Return & Refund Policy
Returns
We want you to be satisfied with your fabric purchase.
You may request a return within 14 days after receiving your order.
To be eligible for a return:
- The fabric must be unused, unwashed, and uncut.
- The fabric must remain in the same condition as received.
- You must provide your order number and proof of purchase.
To start a return, please contact us at:
Please do not send items back before receiving return instructions from our customer service team.
Items returned without prior approval may not be accepted.
Cut Fabric Products
Fabric is cut according to each customer's order quantity. Because of the custom cutting process, cut fabric products are not eligible for return or exchange unless there is a quality issue or an error with your order.
Returns cannot be accepted for:
- Fabric that has been cut, washed, altered, or used.
- Fabric purchased by the yard that is no longer in its original condition.
- Orders placed incorrectly due to selecting the wrong color, quantity, or fabric type.
If you are unsure about a fabric's color, texture, weight, or suitability for your project, we recommend ordering a sample or a smaller quantity before placing a larger order.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
Please include:
- Your order number
- Photos of the package and fabric
- A description of the issue
We will review your request and provide an appropriate solution, such as a replacement or refund.
Color Variation
Please note that fabric colors may appear slightly different depending on:
- Monitor and screen settings
- Lighting conditions
- Different production batches
Minor color variations are not considered defects.
For projects requiring exact color matching, we recommend ordering a sample before purchasing larger quantities.
Refunds
Once your return request is approved and the item is received and inspected, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- Original shipping costs are non-refundable unless the item was incorrect or defective.
- Customers are responsible for return shipping costs unless the issue was caused by CielonFabric.
Exchanges
Due to the nature of cut fabric products, we currently do not offer direct exchanges.
If you need a different fabric, color, or quantity, please contact us and we will do our best to assist you.
Order Cancellation
Orders can be cancelled within 24 hours after purchase, provided that processing or cutting has not started.
Once fabric has been cut or shipped, cancellation requests cannot be accepted.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email:
cielonfabric@gmail.com